Shipping policy
Thank you for shopping with Kaltro. We are committed to processing and delivering your orders quickly, securely and efficiently. Please read this Shipping Policy before placing your order.
1. Order Processing
All orders are processed within 2 business days after successful payment confirmation.
Orders are processed Monday to Friday, excluding weekends and public holidays.
2. Estimated Delivery
After your order has been dispatched, the estimated delivery time is 3–5 business days.
Delivery estimates are provided as guidance only and may vary due to circumstances beyond our reasonable control, including:
- Courier service delays.
- Severe weather conditions.
- Public holidays.
- High seasonal order volumes.
- Unexpected transport or logistics disruptions.
3. Shipping Confirmation
Once your order has been dispatched, you will receive a shipping confirmation email. Where available, this email will include your tracking number together with a tracking link so you can monitor your shipment.
4. Delivery Address
Please ensure your delivery address is complete and accurate before placing your order. Kaltro cannot be held responsible for delays or unsuccessful deliveries resulting from incorrect or incomplete delivery information supplied during checkout.
5. Returned Shipments
If a parcel is returned to us because of an incorrect address, unsuccessful delivery attempts or refusal to accept delivery, additional shipping charges may apply before the parcel can be re-dispatched.
6. Lost or Damaged Parcels
If your parcel is lost during transit or arrives damaged, please contact our Customer Support Team as soon as possible. We will investigate the matter with the courier and arrange an appropriate replacement or refund where applicable.
7. Shipping Restrictions
Some products may not be available for delivery to certain locations due to legal, courier or logistical restrictions. If we are unable to deliver to your address, we will notify you promptly.
8. Business Information
Store Name: Kaltro
Business Address:
43 Miriam Rd
London SE18 1RF
United Kingdom
By placing an order with Kaltro, you acknowledge that you have read, understood and accepted this Shipping Policy.