Privacy policy

At Kaltro, we are committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website or purchase products from our online store.

1. Business Information

Store Name: Kaltro
Business Address:
43 Miriam Rd
London SE18 1RF
United Kingdom

2. Information We Collect

When you visit our website or place an order, we may collect the following information:

Your full name.
Billing and delivery addresses.
Email address.
Telephone number (where provided).
Order history and purchase details.
Payment information securely processed by authorised payment providers.
IP address, browser type, device information and website usage data.

3. How We Use Your Information

Your personal information may be used to:

Process and fulfil your orders.
Arrange shipping and delivery.
Provide customer support.
Send order confirmations and shipment tracking updates.
Improve our website, products and customer experience.
Prevent fraud and maintain website security.
Comply with applicable legal and regulatory obligations.

4. Payment Security

All payments are securely processed by trusted third-party payment providers using encrypted technology. Kaltro does not store your complete payment card information.

5. Cookies

Our website uses cookies and similar technologies to:

Ensure the website functions correctly.
Remember your preferences.
Analyse website traffic and performance.
Improve your shopping experience.

You can manage or disable cookies through your browser settings. Please note that some website features may not function correctly if cookies are disabled.

6. Sharing Your Information

We do not sell, rent or trade your personal information.

Your information may only be shared where necessary with:

Secure payment providers.
Shipping and courier companies.
Website hosting and technology providers.
Fraud prevention and security partners.
Government authorities where required by law.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, misuse, disclosure, alteration or loss.

8. Your Rights

Under the UK General Data Protection Regulation (UK GDPR), you may have the right to:

Request access to your personal information.
Request correction of inaccurate information.
Request deletion of your personal information where permitted by law.
Object to or restrict certain processing activities.
Request a portable copy of your personal information where applicable.

9. Data Retention

We retain personal information only for as long as necessary to fulfil orders, provide customer support, comply with legal obligations and resolve disputes.

10. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, security or content of those external websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updated version becomes effective immediately upon publication on this website.

12. Contact

If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us through our Contact Us page.

By using the Kaltro website, you acknowledge that you have read, understood and accepted this Privacy Policy.